317-244-7637 |  7333 W. Washington St., Suite A Indianapolis, IN 46231

Customer Satisfaction Summary

T&W takes a transparent approach to all interactions. With integrity being one of our main core values, we are convinced transparency is the most successful way to build relationships and trust with our customers throughout the entire design and build process.

Below are the results of years of surveys with our customers and the feedback received throughout the construction process.

Church 5-Year Average Ratings

CHURCH DISCOVERY 5-YEAR AVERAGE RATING
 
T&W Delivered on Commitments93.5
T&W Met My Expectations91.7
T&W Kept Me Informed93.6
T&W Listened and Responded96.1
T&W Treated Me Fairly 96.1
Project Developer Organized 93.0
Project Developer Knowledgeable96.1
Project Developer Timely/Courteous 96.1
Architect Organized/Courteous**93.6
Architect Design Solution**89.8
Architect Met Expectations**89.7
  
CHURCH MID-CONSTRUCTION 5 YEAR AVERAGE RATING
 
T&W Delivered on Commitments93.3
T&W Met My Expectations95.6
T&W Kept Me Informed95.6
T&W Listened and Responded100.0
T&W Treated Me Fairly97.8
Project Manager Knowledgeable 10.0
Project Manager Timely/Professional 100.0
Superintendent Organized97.8
Superintendent Knowledgeable100.0
Superintendent Timely/Responsive 97.8
Architect Organized/Courteous**97.8
Architect Design Solution**93.3
Architect Met Expectations**95.6
  
CHURCH POST CONSTRUCTION 5 YEAR AVERAGE RATING
 
T&W Delivered on Commitments96.4
T&W Met My Expectations98.2
T&W Kept Me Informed96.3
T&W Listened and Responded 98.2
Treated Me Fairly 98.2
Project Manager Knowledgeable98.2
Project Manager Timely/Professional 100.0
Superintendent Organized96.4
Superintendent Knowledgeable 96.4
Superintendent Timely/Responsive94.5
Architect Organized/Courteous**96.4
Architect Design Solution**92.7
Architect Met Expectations**94.5
How Likely to Recommend T&W to Others95.6
 

**These numbers reflect multiple partnered architects

 

Annual Church Customer Satisfaction Ratings

CHURCH DISCOVERY
2023 Average Rating
2022 Average Rating
2021 Average Rating
2020 Average Rating
2019 Average Rating
T&W Delivered on Commitments97100938693
T&W Met My Expectations88100939393
T&W Kept Me Informed93100939393
T&W Listened and Responded971009310093
T&W Treated Me Fairly 971009310093
Project Developer Organized 881009310093
Project Developer Knowledgeable971009310093
Project Developer Timely/Courteous 971009310093
Architect Organized/Courteous**93100939393
Architect Design Solution**87100938693
Architect Met Expectations**90100869386
      
CHURCH MID-CONSTRUCTION
2023 Average Rating
2022 Average Rating
2021 Average Rating
2020 Average Rating
2019 Average Rating
T&W Delivered on Commitments100959080100
T&W Met My Expectations1009510080100
T&W Kept Me Informed1001009080100
T&W Listened and Responded100100100100100
T&W Treated Me Fairly10095100100100
Project Manager Knowledgeable 100100100100100
Project Manager Timely/Professional 100100100100100
Superintendent Organized10010090100100
Superintendent Knowledgeable100100100100100
Superintendent Timely/Responsive 10010090100100
Architect Organized/Courteous**10095100100100
Architect Design Solution**1009090100100
Architect Met Expectations**10090100100100
      
CHURCH POST CONSTRUCTION
2023 Average Rating
2022 Average Rating
2021 Average Rating
2020 Average Rating
2019 Average Rating
T&W Delivered on Commitments1009510090100
T&W Met My Expectations10095100100100
T&W Kept Me Informed8010093100100
T&W Listened and Responded 10010010090100
Treated Me Fairly 10095100100100
Project Manager Knowledgeable80100100100100
Project Manager Timely/Professional 100100100100100
Superintendent Organized10010010080100
Superintendent Knowledgeable 10010010080100
Superintendent Timely/Responsive1001009380100
Architect Organized/Courteous**1009510090100
Architect Design Solution**809010090100
Architect Met Expectations**1009010090100
How Likely to Recommend T&W to Others10010010090100
      
 

**These numbers reflect multiple partnered architects