317-244-7637 |  7333 W. Washington St., Suite A Indianapolis, IN 46231

Customer Satisfaction Summary

T&W takes a transparent approach to all interactions. With integrity being one of our main core values, we are convinced transparency is the most successful way to build relationships and trust with our customers throughout the entire design and build process.

Below are the results of years of surveys with our customers and the feedback received throughout the construction process.

Church 5-Year Average Ratings

CHURCH DISCOVERY 5-YEAR AVERAGE RATING
 
T&W Delivered on Commitments94.8
T&W Met My Expectations91.8
T&W Kept Me Informed94.9
T&W Listened and Responded97.4
T&W Treated Me Fairly93.1
Project Developer Organized97.4
Project Developer Knowledgeable93.1
Project Developer Timely/Courteous97.4
Architect Organized/Courteous**96.2
Architect Design Solution**94.9
Architect Met Expectations**91.1
  
CHURCH MID-CONSTRUCTION 5 YEAR AVERAGE RATING
 
T&W Delivered on Commitments92.0
T&W Met My Expectations92.0
T&W Kept Me Informed96
T&W Listened and Responded100
T&W Treated Me Fairly94
Project Manager Knowledgeable100.0
Project Manager Timely/Professional100.0
Superintendent Organized98
Superintendent Knowledgeable100
Superintendent Timely/Responsive98
Architect Organized/Courteous**96
Architect Design Solution**92
Architect Met Expectations**94
  
CHURCH POST CONSTRUCTION 5 YEAR AVERAGE RATING
 
T&W Delivered on Commitments96.9
T&W Met My Expectations98.5
T&W Kept Me Informed96.8
T&W Listened and Responded96.9
Treated Me Fairly98.5
Project Manager Knowledgeable98.5
Project Manager Timely/Professional100.0
Superintendent Organized96.9
Superintendent Knowledgeable95.4
Superintendent Timely/Responsive93.8
Architect Organized/Courteous**96.9
Architect Design Solution**93.8
Architect Met Expectations**95.4
How Likely to Recommend T&W to Others98.5
 

**These numbers reflect multiple partnered architects

 

Annual Church Customer Satisfaction Ratings

CHURCH DISCOVERY
2024 Average Rating
2023 Average Rating
2022 Average Rating
2021 Average Rating
2020 Average Rating
T&W Delivered on Commitments

100

971009386
T&W Met My Expectations93881009393
T&W Kept Me Informed100931009393
T&W Listened and Responded879710093100
T&W Treated Me Fairly1009710093100
Project Developer Organized938810093100
Project Developer Knowledgeable1009710093100
Project Developer Timely/Courteous939710093100
Architect Organized/Courteous**100931009393
Architect Design Solution**100871009386
Architect Met Expectations**93901008693
      
CHURCH MID-CONSTRUCTION
2024 Average Rating
2023 Average Rating
2022 Average Rating
2021 Average Rating
2020 Average Rating
T&W Delivered on Commitments90100959080
T&W Met My Expectations801009510080
T&W Kept Me Informed1001001009080
T&W Listened and Responded100100100100100
T&W Treated Me Fairly8010095100100
Project Manager Knowledgeable100100100100100
Project Manager Timely/Professional100100100100100
Superintendent Organized10010010090100
Superintendent Knowledgeable100100100100100
Superintendent Timely/Responsive10010010090100
Architect Organized/Courteous**9010095100100
Architect Design Solution**9010090100100
Architect Met Expectations**9010090100100
      
CHURCH POST CONSTRUCTION
2024 Average Rating
2023 Average Rating
2022 Average Rating
2021 Average Rating
2020 Average Rating
T&W Delivered on Commitments1001009510090
T&W Met My Expectations10010095100100
T&W Kept Me Informed1008010093100
T&W Listened and Responded9310010010090
Treated Me Fairly1009595100100
Project Manager Knowledgeable10080100100100
Project Manager Timely/Professional100100100100100
Superintendent Organized10010010010080
Superintendent Knowledgeable9310010010080
Superintendent Timely/Responsive931001009380
Architect Organized/Courteous**1001009510090
Architect Design Solution**1008090100 90
Architect Met Expectations**1001009010090
How Likely to Recommend T&W to Others10010010010090
      
 

**These numbers reflect multiple partnered architects