317-244-7637 | 7333 W. Washington St., Suite A Indianapolis, IN 46231

Customer Satisfaction Summary

T&W takes a transparent approach to all interactions. With integrity being one of our main core values, we are convinced transparency is the most successful way to build relationships and trust with our customers throughout the entire design and build process.

Below are the results of years of surveys with our customers and the feedback received throughout the construction process.

Church 5-Year Average Ratings

CHURCH DISCOVERY 5-YEAR AVERAGE RATING
T&W Delivered on Commitments	93.5
T&W Met My Expectations	91.7
T&W Kept Me Informed	93.6
T&W Listened and Responded	96.1
T&W Treated Me Fairly	96.1
Project Developer Organized	93.0
Project Developer Knowledgeable	96.1
Project Developer Timely/Courteous	96.1
Architect Organized/Courteous**	93.6
Architect Design Solution**	89.8
Architect Met Expectations**	89.7

CHURCH MID-CONSTRUCTION 5 YEAR AVERAGE RATING
T&W Delivered on Commitments	93.3
T&W Met My Expectations	95.6
T&W Kept Me Informed	95.6
T&W Listened and Responded	100.0
T&W Treated Me Fairly	97.8
Project Manager Knowledgeable	10.0
Project Manager Timely/Professional	100.0
Superintendent Organized	97.8
Superintendent Knowledgeable	100.0
Superintendent Timely/Responsive	97.8
Architect Organized/Courteous**	97.8
Architect Design Solution**	93.3
Architect Met Expectations**	95.6

CHURCH POST CONSTRUCTION 5 YEAR AVERAGE RATING
T&W Delivered on Commitments	96.4
T&W Met My Expectations	98.2
T&W Kept Me Informed	96.3
T&W Listened and Responded	98.2
Treated Me Fairly	98.2
Project Manager Knowledgeable	98.2
Project Manager Timely/Professional	100.0
Superintendent Organized	96.4
Superintendent Knowledgeable	96.4
Superintendent Timely/Responsive	94.5
Architect Organized/Courteous**	96.4
Architect Design Solution**	92.7
Architect Met Expectations**	94.5
How Likely to Recommend T&W to Others	95.6

**These numbers reflect multiple partnered architects

Annual Church Customer Satisfaction Ratings

CHURCH DISCOVERY	2023 Average Rating	2022 Average Rating	2021 Average Rating	2020 Average Rating	2019 Average Rating
T&W Delivered on Commitments	97	100	93	86	93
T&W Met My Expectations	88	100	93	93	93
T&W Kept Me Informed	93	100	93	93	93
T&W Listened and Responded	97	100	93	100	93
T&W Treated Me Fairly	97	100	93	100	93
Project Developer Organized	88	100	93	100	93
Project Developer Knowledgeable	97	100	93	100	93
Project Developer Timely/Courteous	97	100	93	100	93
Architect Organized/Courteous**	93	100	93	93	93
Architect Design Solution**	87	100	93	86	93
Architect Met Expectations**	90	100	86	93	86

CHURCH MID-CONSTRUCTION	2023 Average Rating	2022 Average Rating	2021 Average Rating	2020 Average Rating	2019 Average Rating
T&W Delivered on Commitments	100	95	90	80	100
T&W Met My Expectations	100	95	100	80	100
T&W Kept Me Informed	100	100	90	80	100
T&W Listened and Responded	100	100	100	100	100
T&W Treated Me Fairly	100	95	100	100	100
Project Manager Knowledgeable	100	100	100	100	100
Project Manager Timely/Professional	100	100	100	100	100
Superintendent Organized	100	100	90	100	100
Superintendent Knowledgeable	100	100	100	100	100
Superintendent Timely/Responsive	100	100	90	100	100
Architect Organized/Courteous**	100	95	100	100	100
Architect Design Solution**	100	90	90	100	100
Architect Met Expectations**	100	90	100	100	100

CHURCH POST CONSTRUCTION	2023 Average Rating	2022 Average Rating	2021 Average Rating	2020 Average Rating	2019 Average Rating
T&W Delivered on Commitments	100	95	100	90	100
T&W Met My Expectations	100	95	100	100	100
T&W Kept Me Informed	80	100	93	100	100
T&W Listened and Responded	100	100	100	90	100
Treated Me Fairly	100	95	100	100	100
Project Manager Knowledgeable	80	100	100	100	100
Project Manager Timely/Professional	100	100	100	100	100
Superintendent Organized	100	100	100	80	100
Superintendent Knowledgeable	100	100	100	80	100
Superintendent Timely/Responsive	100	100	93	80	100
Architect Organized/Courteous**	100	95	100	90	100
Architect Design Solution**	80	90	100	90	100
Architect Met Expectations**	100	90	100	90	100
How Likely to Recommend T&W to Others	100	100	100	90	100

**These numbers reflect multiple partnered architects

Customer Satisfaction Summary

CHURCH DISCOVERY 5-YEAR AVERAGE RATING

CHURCH MID-CONSTRUCTION 5 YEAR AVERAGE RATING

CHURCH POST CONSTRUCTION 5 YEAR AVERAGE RATING

Annual Church Customer Satisfaction Ratings

CHURCH DISCOVERY

2023 Average Rating

2022 Average Rating

2021 Average Rating

2020 Average Rating

2019 Average Rating

CHURCH MID-CONSTRUCTION

2023 Average Rating

2022 Average Rating

2021 Average Rating

2020 Average Rating

2019 Average Rating

CHURCH POST CONSTRUCTION

2023 Average Rating

2022 Average Rating

2021 Average Rating

2020 Average Rating

2019 Average Rating